Last updated: November 2016

Personal Information
Datrue Process Automation is committed to protecting your privacy. However, we may ask you to provide us with information that personally identifies you ("Personal Information"). This statement of privacy explains data collection and use in those situations that we require Personal Information. Please read the complete Datrue Privacy Statement.

Collecting Your Personal Information
We will ask you when we need Personal Information. For example, we may request personal information when you download Evaluation Software, Request Remote Desktop Support, Email Us, request a Software Activation Key or ask us to forward product information to you.

Use of Your Personal Information
We use your Personal Information for four primary purposes:

  • To make the site easier for you to use by not making you enter your Personal Information more than once.
  • To allow you to purchase and/or download products.
  • To gather broad demographic information about user trends and visitors to our website.
  • To enable Datrue to alert you to product upgrades, special offers, updated information and other new services.
  • We may occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services and sending postal mail. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose. 


Datrue will disclose your Personal Information, without notice, only if required to do so by law or in the good faith belief that such action is necessary: (a) to conform to the edicts of the law or comply with legal process served on Datrue or this website; (b) to protect and defend the rights or property of Datrue, (c) to act in urgent circumstances to protect the personal safety of users of Datrue Software, its website or the public, or (d) in connection with a merger or the sale of all or substantially all of Datrue's business or assets. 

Control of Your Personal Information
When you register, or otherwise give us Personal Information, Datrue will not share the Personal Information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes as stated above.

Datrue may request selected third parties to send you information about their products or services. When you provide Datrue with your Personal Information, you will be able to decline to receive correspondence from Datrue or such third parties. 
To request not to receive correspondence please write or email to info@datrue.com. 

If you choose not to provide Personal Information, you may still use our web sites anonymously. Only the domain name from which you access the Internet, the Internet address and the date and time you access our web sites are logged. Datrue uses this information to analyze trends and to measure the number of visitors to our sites.

Online Purchases
When you submit an order on-line, your credit card number is submitted to the credit institution for routine processing. Datrue does not collect your personal credit history information and does not share credit or credit card information.

Access to Your Personal Information
You may request to review and update your Personal Information at any time by contacting Datrue at info@datrue.com and request to see the Personal Information details Datrue has collected. Note, that all Personal Information that Datrue holds has been given to Datrue by you. Datrue has not collected Personal Information about you from any other source.

Security of Your Personal Information
Datrue strictly protects the security of your Personal Information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration or destruction.

Your Personal Information is never shared outside Datrue without your permission, except under conditions explained above. Inside Datrue, data is stored in password controlled servers with limited access. Your information shall be stored and processed in the United States only.

You also have a significant role in protecting your information. No one else can see or edit your Personal Information without knowing your password, so do not share these with others.

Datrue's website may include links to the websites of others. However, Datrue is not responsible for the privacy practices or the content of these linked sites.

Use of Cookies
Datrue's Website uses "Cookies". A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. Note that a Cookie does not contain any Personal Information. Datrue will use this tracked information to analyze trends, to measure the number of visitors to our sites and to help make our Website easier to use and navigate. You can set your browser to refuse cookies, but if you do, you might not be able to take full advantage of our website.

Remote Desktop Support
Datrue or our Remote Desktop Support solutions do not install any permanent software on your computer(s). The only time we have access to any data is when you allow us to connect via remote sessions. We will not transfer any client data to our systems, servers or desktops unless specifically authorized and required for trouble shooting or analysis purposes. When a remote session is terminated our support software is completely removed from client equipment and a complete log file of all activity is recorded in our system for audit. 

Bomgar Centralized, Pre-Hardened Appliance
The Desktop Support Solution used by Datrue is deployed within our own network, giving us complete, centralized control over all remote support activity. Data is routed and stored centrally over standard ports, enabling effective auditing. Keeping this service in-house prevents third-party tampering, limiting your organization's circle of liability. This architecture enables secure support of end-users both over the internet and within secure closed networks. 

Strong Cryptography
In addition to using SSL data encryption, our Bomgar Support Solution is the only remote support provider to offer a solution that's been fully FIPS (Federal Information Processing Standards Publications) 140-2 Level 2 certified for both software and hardware elements.

Changes to this Statement
Datrue may amend this privacy statement from time to time by posting the new text on its websites. Unless otherwise provided, the revised terms will take effect when they are posted. Once any changes that we make to this privacy statement become effective, your continued use of Datrue websites or services after such time will signify your acceptance of the new terms. 

Questions/Comments
If you have concerns or comments about Datrue's Privacy Policy and related practices, or you would like Datrue not to provide your Personal Information to carefully selected companies or you would like to stop receiving information from Datrue or its resellers, or you want to correct or update your Personal Information:
Contact Datrue either by Clicking Here or by calling us at our office at 800-279-7493.