Datrue's reliance on long term client relationships and our client driven approach to product selection, has allowed us the opportunity to work with the greatest people. We all know that "Jumping for Joy" may over exaggerate our client's actual response, but Datrue will always strive to provide outstanding products, service and supplies, and will back that up with a satisfaction guarantee. Below are a few comments from people we feel fortunate to serve.
Jon, Compliance Officer
I am writing this letter to you to explain how helpful Mark Freeman has been to our bank. To make a long story short, we have had to rebuild every aspect of our atm operation for our bank. Mark has been instrumental with helping us getting the atms back on track. We have had numerous repairs (three new dispensers), calls (to many to keep track), and service calls (Curt and Donovan have been great). Every step along the way, Mark has been there to help guide us and has gone over and above my expectation every time I call him. I don't know where the bank would be without his help with these atms. I wanted to send this letter to you to let you know my sincere appreciation towards the job he has done.
Cheryl Johnson, SVP/COO
When we were looking for a vendor to take over the sales and maintenance on our ATMs, the priority factor was dependable and thorough service, followed by equipment dependability and cost. We chose Datrue because of the quality of both their sales and service staff, and we have not been disappointed. They took over our program during an EFT program conversion, and they handled every aspect knowledgeably and quickly; they were a great resource in communicating with the EFT vendor, and they saved us several thousand dollars in conversion costs in the process. They installed 4 new ATMs, converted 6 existing machines, and had it all completed within a very short timeframe.
We continue to be very pleased with their service and responsiveness, they are always professional and friendly, and you always get a person on the phone or a quick response to an e-mail. I believe that they have one of the highest service levels of any of the different vendors that we deal with, and my only regret is that we didn't move to Datrue sooner.
Kristin Schmaltz, Vice President of Operations
We've been using the Image Cash Letter and Merchant Capture solution from Datrue for almost 5-years and everything from the original installation and ongoing support and upgrades has been stellar. If we have a small problem with our equipment and need assistance the service is great. Datrue's technicians are very knowledgeable and friendly. It was actually refreshing to work with vendors that have personalities.
Deb Mathern, President
When we establish a business relationship with a vendor, the important factors we look for are a quality product, fair market price, a knowledgeable support staff willing to provide excellent service, and a sales team with integrity to guarantee their pricing. Datrue met and exceeded those expectations.
During our conversion to image cash letter, the Datrue support staff was on hand to walk us through the process and always readily available to answer procedural questions. Their goal was to be sure we were satisfied with their product, and we are.
Because of the quality customer service and follow-through, we have become a repeat customer of Datrue. We trust that you will have the same experience.
Roscoe Streyle, IT Director
United Community Bank of North Dakota recently replaced two outdated NCR Drive-up ATMs with new Triton FT-5000 machines. We looked at other options, but Datrue Process Automation provided what we feel was the best solution.
They retrofitted our existing kiosks for thousands of dollars less than replacing the entire units, and accomplished everything on time and within the promised budget. We couldn't be more please with the result.
Kelly Duchsherer, Vice President of Operations
The staff at Datrue greatly exceeded our expectations of the installation and training and ongoing support of our Check Image & Merchant Capture Solution. I know I can always count on Datrue to deliver the most cost-effective product along with top-notch service.
We have had a long relationship with Datrue with several products including MICR encoders, coin & currency counters, etc. and know we can always depend on Datrue for quality products and services.